We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through the financial advisory service we provide.

You can contact us via the following modes:

  1. Email:

    chr@tokiomarine-fa.sg

  2. Customer Care Hotline:

    +65 6979 5079
    Operating Hours:
    Mondays to Fridays, 8.45am to 5.45pm

  3. Completing the Online Form.

To help us address your feedback in a timely manner, please provide the following information:

  • Your full name and contact details (phone & email address)
  • A brief background of the complaint
  • The name of the financial consultant(s) involved
  • The product(s) involved
  • Supporting documentation (if any)
  • The resolution you are looking for

We will provide a written acknowledgement of your feedback/complaint within 2 working days and conduct a thorough review to resolve your concerns. We endeavour to provide a final response within 20 working days from the date of receipt of your feedback/complaint. In the event the complaint is complex and requires more time to review, we will provide a written update and request for an extension to conclude our investigation.

If the outcome is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more at www.fidrec.com.sg

Last Updated on May 2023